Terms and Conditions

Effective Date: December 10, 2024

1. Introduction and Scope

This document establishes the general terms and conditions of sale (hereinafter, “Terms and Conditions”) that govern the access and use of the casarossa.it website (hereinafter, the “Site”) and the purchase of the products offered through it.

The Site is owned and managed by Società Agricola Casa Rossa S.S., tax code and VAT number 03115810842, registered in the Agrigento Business Register (hereinafter, the “Seller”).

Access to and use of the Site, as well as the purchase of products for sale, imply full acceptance of these Terms and Conditions, which the customer is required to read carefully before placing an order.

1.1. Definitions

For the purposes of this document, the following definitions shall apply:

“Customer”: any natural or legal person who purchases products through the Site.
“Consumer”: any natural person who makes a purchase for purposes unrelated to his or her trade, business or professional activity, pursuant to the Consumer Code (Legislative Decree 206/2005 and subsequent amendments).
“Seller”: Società Agricola Casa Rossa S.S., owner of the Site and responsible for the sale of the products.
“Products”: all items for sale on the Site, in particular extra virgin olive oil and similar products.
“Order”: the purchase request submitted by the Customer through the Site, following the checkout procedure provided.
“Sales Contract”: the legally binding agreement between the Seller and the Customer, which is finalized with the confirmation of the order by the Seller.

1.2. Scope

These Terms and Conditions apply to all product sales made through the Site.

The Seller reserves the right to modify these terms and conditions of sale at any time, without prior notice. However, any changes will only be applicable to orders placed after the publication of the new conditions on the Site.

By placing an order on the Site, the Customer declares that he has read and accepted these Terms and Conditions in full, without the need for a specific paper signature.

For any questions about the Terms and Conditions, the Customer can contact customer service at the email address info@casarossa.it

2. Products and Availability

2.1. Description of the Products

Information on the products available for purchase can be found directly on the dedicated page of the Website, accessible at the following link: https://casarossa.it/store/ (hereinafter, the “Products Page”).

The Vendor undertakes to provide accurate and detailed descriptions for each item, however the images on the Site are for illustrative purposes only and may not faithfully represent the characteristics of the product received. Any aesthetic differences that do not compromise the quality and essential characteristics of the product will not be considered defects of conformity.

2.2. Availability of Products

The Vendor endeavours to keep product availability information up to date, however actual availability may change without notice due to concurrent orders or other unforeseen circumstances.

In the event that a purchased product is not available after the order has been confirmed, the Customer will be promptly informed by email or other means of communication provided at the time of purchase. In this case, the Customer may choose from the following options:

Full refund of the amount paid, which will be made within a maximum period of 15 days from the notification of unavailability.
Issuance of a discount code of equal value, which can be used for future purchases on the Site, based on the preferences expressed by the Customer.

In any case, the Vendor will not be liable for any delays in the return of the amount due to banking procedures or payment intermediaries independent of its management.

The Vendor also reserves the right to modify, replace or remove products from the catalog at any time, without prior notice. However, these changes will not affect orders that have already been confirmed.

3. Prices and Payment Methods

3.1. Prices of the Products

The prices of the products are indicated in Euros (€) and include VAT, according to the applicable rate in force at the time of purchase. The price of each product is specified on the relevant detail page within the Site.

The Seller reserves the right to change prices at any time, without prior notice. However, the applicable price will be the one in force at the time of confirmation of the order by the Customer.

In the event of an obvious error in the indication of the price of a product on the Site, the Vendor reserves the right to cancel the order before shipment, promptly informing the Customer and proceeding with the refund of any amount already paid.

3.2. Payment Methods

The Customer can only make payment through the payment methods specified during checkout of the Site. Transactions take place through a secure and encrypted payment platform, which guarantees the protection of the Customer’s sensitive data.

The Seller does not store or have access to the payment card data entered by the Customer, as the payment process is managed directly by the payment service provider.

The total amount of the order is debited at the time of confirmation of the purchase. In the event of a refusal or error in the transaction, the order will not be processed and the Customer will be asked to repeat the payment in a valid manner.

The Vendor reserves the right to cancel an order or request additional security checks in the event that an anomaly is detected in the transaction.

4. Purchase Methods and Conclusion of the Contract

4.1. Purchase Procedure

To place an order on the Site, the Customer must follow the online purchase process, selecting the desired products and adding them to the cart. Once the selection has been completed, the Customer can access the checkout page, where they will be required to:

Enter the necessary billing and shipping information.
Select the available payment method.
Agree to these Terms and Conditions and the Privacy Policy.
Confirm the order and proceed to payment.

At the end of the procedure, the Customer will receive an order confirmation email, containing a summary of the items purchased, the total price, the shipping address and the payment method used. This email represents a simple confirmation of receipt of the order and does not constitute acceptance of the sales contract.

4.2. Acceptance of the Order and Conclusion of the Contract

The sales contract between the Client and the Seller is considered concluded only when the Seller processes the order and begins the shipping process of the purchased goods.

The Seller reserves the right to refuse or cancel an order in the following cases:

Unavailability of the product (as specified in clause 2.2).
Non-payment or unsuccessful transaction.
Obvious error in the price or description of the product.
Orders that have anomalies or suspicions of fraud.
Incomplete or incorrect shipping data preventing proper delivery.

In the event of cancellation of the order for one of the reasons indicated above, the Customer will be promptly informed and will receive a full refund of any amount already paid, according to the payment methods used for the purchase.

4.3. Modification or Cancellation of the Order by the Client

Once your order is confirmed, you can’t make any changes to the selected items or shipping information. However, if the order has not yet been processed, the Customer can contact customer service at info@casarossa.it to request a change or cancellation.

The Vendor does not guarantee the possibility of cancelling the order once confirmed, as the logistics management may have already been started.

5. Shipping and Delivery

5.1. Shipping Costs and Free Shipping Threshold

Shipping costs are calculated at checkout and vary according to the weight, destination and delivery methods selected. The threshold for free shipping is indicated on the product detail page and may be subject to change without notice.

5.2. Preparation and Shipping Times

The Vendor undertakes to prepare and ship orders within 1-5 working days of receipt of payment, in the event that the products are physically available in stock.

In exceptional situations or force majeure, preparation times may be longer. In this case, the Customer will be informed promptly and will have the opportunity to:

Wait for the new shipping deadline,
Request the cancellation of the order with a full refund.

Delivery times vary depending on the destination and the courier used. The Seller is not responsible for any delays in delivery caused by the courier or unforeseen circumstances.

5.3. Delivery Methods

Delivery is made to the address provided by the Customer at the time of ordering. It is the Customer’s responsibility to verify that the shipping information is correct and complete.

In the event of the recipient’s absence, the courier will make a second delivery attempt. If the second attempt is also unsuccessful, the package can be kept in storage at the courier’s depot for a limited time.

5.4. Storage Costs and Non-Delivery

If the delivery does not take place for reasons not attributable to the Seller (e.g. wrong address, absent recipient, failure to collect from the courier’s warehouse within the established deadlines), the costs deriving from:

Stock,
Non-delivery,
Return to sender,

will be entirely borne by the Customer.

In this case, the Customer will be able to choose whether:

Pay the reshipping costs to receive the package again.
Get a refund of the amount paid, minus shipping, storage and return costs.

The Seller assumes no responsibility for delays or non-delivery due to errors in the address provided by the Customer or other external factors beyond its control.

6. Right of Withdrawal and Returns

6.1. Exclusion of the Right of Withdrawal

Under theArticle 59, letters d) and e) of the Consumer Code (Legislative Decree 206/2005 and subsequent amendments) , the right of withdrawal does not apply to purchases made on the Site, as the products sold fall between:

Sealed goods that cannot be returned for health and hygiene reasons once opened.
Goods subject to rapid deterioration or alteration.

For this reason, the Client cannot exercise the right of reconsideration and there is no return for a product exchange or for any other reason not related to a defect or error on the part of the Seller.

6.2. Return for Damaged, Defective or Incorrect Product

In the event of:

Product damaged during transport,
Defective product,
Shipping error (product received different from the one ordered),

the Customer must contact customer service no later than 48 hours after receiving the package, by sending an email to the info@casarossa.it address with:

Order number.
Photos of the product received and any damage.
Description of the problem you are experiencing.

The Seller reserves the right to request additional photographic or other evidence to verify the reported problem.

If the return is authorized by customer service, the Customer must return the product in its original condition, with intact packaging and complete with all accessories and attached documentation.

6.3. Refund or Exchange

After viewing the returned goods, and after verifying the defect or error, the Customer can choose between:

Full refund, which will be made using the same payment method used for the purchase, within a maximum of 15 days from the confirmation of receipt of the return.
Sending a new product as a replacement, at no additional cost to the customer.

In the event of an unfounded claim (e.g. compliant product, damage due to improper use), the return will not be accepted and the Customer may choose to receive the product again at the cost of shipping.

6.4. Return Shipping Costs

If the return is due to an error on the part of the Seller or a defect that has been established, the shipping costs for the return of the product will be borne by the Seller.
In all other cases, returns are not accepted.

7. Legal Warranty and Limitation of Liability

7.1. Legal Guarantee of Conformity

All products sold on the Site are covered by the Legal Guarantee of Conformity provided for by the Consumer Code (Legislative Decree 206/2005, articles 128-135), applicable exclusively to consumers, i.e. natural persons who purchase for non-professional purposes.

The Seller guarantees that the products sold conform to the description provided on the Site and free from defects or manufacturing defects. The warranty does not cover defects resulting from improper use, incorrect storage or damage caused by the Customer after delivery.

In the event of a non-compliant product, the Customer is entitled, at his choice, to repair or replacement free of charge, or, if these solutions are not possible, to a price reduction or a refund of the amount paid.

7.2. Procedure for Reporting a Lack of Conformity

To take advantage of the warranty, the Customer must:

Contact customer service at the email address info@casarossa.it within 2 months of discovering the defect, attaching:
- Order number.
- Photo of the product and the defect found.
- Brief description of the problem.
Wait for customer service evaluation, which may require additional information, or return of the product for verification.
If the defect is ascertained, the Seller will proceed with the replacement or refund, as agreed with the Customer.

If the defect is not attributable to a problem of conformity of the product, the Customer may request the return of the product at his own expense.

7.3. Limitation of Liability

The Seller shall not be liable for:

Damage resulting from misuse of the products, including improper storage or alteration of the product after delivery.
Delays or non-delivery due to force majeure, strikes, health emergencies or other unforeseeable events.
Errors or inaccuracies in the data provided by the Client, which prevent the correct execution of the order.
Any differences between the image of the product on the Site and the product received, when these do not affect the quality and functionality of the item.

Under no circumstances shall the Seller be held liable for indirect damages, loss of profit or other economic losses suffered by the Client as a result of the purchase.

8. Privacy and Protection of Personal Data

The processing of personal data provided by the Customer is governed by the Privacy Policy, which can be consulted on the Privacy Policy page and complies with EU Regulation 2016/679 (GDPR) and Italian legislation on the protection of personal data.

8.1. Data Security and Retention

The Seller takes appropriate security measures to protect personal data from unauthorized access, loss or alteration. The data are kept for the time strictly necessary for the purposes for which they were collected and in accordance with legal obligations.

You have the right to access, rectify, erase or restrict the processing of your personal data, as well as to object to its use for marketing purposes. To exercise these rights, the Customer may contact the Seller at the email address info@casarossa.it.

For further details, please consult the Privacy Policy.

9. Intellectual Property

All content on the Site, including but not limited to texts, images, graphics, logos, icons, software and any other published material, is the exclusive property of the Seller or licensed by third parties and is protected by copyright and industrial property laws.

9.1. Prohibition of Reproduction and Use of Content

Without the written consent of the Seller, it is forbidden:

Copy, modify, distribute, reproduce, or publish any content on the Site, in whole or in part, for commercial or other purposes.
Use the Seller’s trademark, logo or other distinctive signs without prior authorization.
Scrape, data mine, or otherwise extract data from the Site’s content.

Any unauthorized use will be prosecuted.

9.2. Links to Third Party Sites

The Site may contain links to third-party websites. The Seller is not responsible for the content, security or processing of personal data carried out by such sites. Access to external sites is at the sole risk of the Customer.

10. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law and must be construed in accordance with it.

For any dispute relating to the interpretation, validity or execution of the sales contract between the Customer and the Seller, the Court of Agrigento will have exclusive jurisdiction, except in the case where the Customer is a consumer pursuant to the Consumer Code (Legislative Decree 206/2005 and subsequent amendments). In this case, the court of the consumer’s place of residence or domicile, if located in Italy, will have jurisdiction.

Alternatively, the Client has the option of using alternative dispute resolution (ADR/ODR) tools, in accordance with the Regulation EU No. 524/2013 , using the online platform available at the link: https://ec.europa.eu/consumers/odr.

11. Changes to the Terms and Conditions

The Seller reserves the right to modify, update or supplement these Terms and Conditions at any time, without prior notice, to adapt them to any regulatory changes or to improve the services offered on the Site.

Changes will be effective from the time they are posted on the Site and will only apply to orders placed after that date. The Customer is invited to periodically consult this section to check for any updates.

Your continued use of the Site following the posting of changes constitutes your acceptance of the new terms. If you do not agree to the changes, you must stop using the Site and not place new orders.

For any information please write to us at info@casarossa.it